Terms and conditions

Last updated: 1 January 2024.

These terms and conditions (hereinafter "Terms") govern the use of the services offered by Faunáticos Theme Park (hereinafter "we", "our", "us" or "Faunáticos Theme Park"), as well as access to and browsing of our website and any associated platform (hereinafter collectively "Services"). By accessing our Services, you agree to be bound by these Terms in full. If you do not agree with any of them, you must not access our Services.

1. Privacy and data protection

We respect the privacy of our customers and website visitors. Our handling of personal information is governed by our Privacy Policy.

We are committed to protecting our customers' data and complying with all applicable data protection laws, including Law 1581 of 2012 (Personal Data Protection Law).

2. Quality of services

We strive to provide services of the highest quality at every stage of the process.

We reserve the right to make changes to the services offered, as well as associated prices and terms, with prior notice to affected customers.

3. Security

We implement security measures to protect our customers' information against unauthorised access, loss or damage.

We use secure technologies to ensure secure transactions on our website and associated platforms.

4. Intellectual property

All materials, content and intellectual property provided by Faunáticos Theme Park are protected by copyright and other intellectual property rights.

Unauthorised reproduction, distribution or modification of any material provided by us is prohibited.

5. Liability

We strive to provide reliable services, but cannot be held responsible for circumstances beyond our control, including force majeure events.

Customers are responsible for providing accurate information and following the instructions we provide.

6. Cancellations and refunds

Specific cancellation and refund policies apply depending on the service requested. These policies will be clearly communicated to the customer before purchase.

We reserve the right to cancel services if the customer fails to comply with the terms and conditions.

7. Changes to the Terms and Conditions

We reserve the right to modify these Terms at any time. Changes will take effect immediately after publication on our website.

Continued use of our Services after modification of the Terms constitutes acceptance of those changes.

8. General provisions

These Terms constitute the entire agreement between Faunáticos Theme Park and the users of our Services, and replace any prior or contemporaneous agreement.

Any dispute relating to these Terms shall be governed by the laws of the Republic of Colombia, and the parties agree to submit to the exclusive jurisdiction of the Colombian courts.

If you have any questions or concerns about these Terms, please contact us. Message us on WhatsApp at +57 315 369 6238.